The Blackberry Pearl and tessies-toys (part 2)
After getting a defective Blackberry Curve from Suncom and patiently awaiting my replacement, I got a package in the mail from tessies-toys. My Blackberry Pearl has arrived! I admit I was pretty mad about the poor customer service from tessies-toys but I got over it. I mean after all they wouldn’t knowingly send me a bad unit, and maybe the person that sent me that response was just having a bad day. My replacement Pearl had arrived and I had something to work with.
Then I opened the box.
This isn’t a Blackberry Pearl. I don’t know what this T-Mobile Windows Mobile thing is. Ok after looking at tessies-toys listings it’s an HTC Excalibur 620. Not exactly what I was expecting. It came in the same sized white box that my original phone came in with no markings on the box. How do they keep these things separated?
So I send a note to tessies-toys, trying to hold back my anger here:
| Dear tessies-toys, OK, first you sent me a broken phone which I returned, and now you’ve sent me THE WRONG PHONE! I don’t even know what kind of phone this is. It’s a T-Mobile Windows Mobile phone. It’s not a Blackberry Pearl. I am not paying money to return this. I can understand a random bad item, but to send me the wrong item entirely?What should I do now? - wirikidor |
And this was their response:
| Dear wirikidor, I am sorry to hear of this shipping error. However, you will need to return it with a note explaining the issue. Thank you! - tessies-toys |
Well they were nicer this time at least. So I decided to write a good ol formal letter to send back with my misshipped phone (imagine nice Word formal letter template here):
| Tessies Toys 11 Sonoma Rd Courtlandt Manor, NY 10567 Dear Tessies Toys I am returning this phone to you since it is not the item I ordered. My auction number is 330171829063 and I won a “MINT UNLOCKED BLACKBERRY PEARL 8100 GSM SMARTPHONE!†My PayPal Transaction number is 6E620005XX285914U. This is my second return to you, my first being a Blackberry Pearl that was broken. Sincerely, Tim Whitaker |
So now we’ll wait and see what happens.
I’m just not meant to have a Blackberry am I?
December 26th, 2007 at 1:52 pm
I was also recently scammed by Tessie’s Toys in a nearly identical manner to yours. If you do a Google search on this “company” you will see tons of similar or identical complaints. How was your situation resolved?
This “company” appears to be a one-person show run by a guy named “Frank Tetro”.
December 29th, 2007 at 6:57 pm
Hi — I just Googled Tessie’s Toys to find an address to return a broken Xbox 360 that was supposed to be my son’s Christmas present. Since he had little time off, we let him open it early, on the 22nd. Guess What? This “mint” xbox was missing the battery pack for the controller. The microphone was in pieces, and there was still a piece of scotch tape on the ear part. Although the subject line said “mint” in the eBay listing, the listing itself said these were reconditioned items in perfect shape. Well, um, no…
We raced out the next day and paid full price for the unit at a local store, so our son would have a present. Now I’m seeking a refund from Tessie’s Toys, and being told they only offer replacements. Nope. I won’t settle for that.
Even if I have to take legal action. At first I thought this was a legit mistake, because their “tech support” guy said they have mailed out 1200 of these. Now I’m wondering how many others weren’t instpected before being shipped? Salley
February 25th, 2008 at 11:52 pm
im going through the same problem as we speak with a palmtreo 700wx the phone is locked up and never gets passed the loading screen.i really dont want the exchange i just want my money back,and go else where.if i have to i will take legal action
September 18th, 2008 at 11:30 pm
I too was scamed but it was his wife who I had to deal with. They sent me a broken phone and when I returned it they sent me a charger that was in pieces.They are scum
September 29th, 2008 at 5:30 pm
i have the same type problem his other id is sweetsilvana on ebay there con artist
March 13th, 2009 at 6:28 pm
I have had the exact same problem. I bought a moto q from them and when i got it activated it will not send or receive calls or texts i CANNOT do a damn thing with it and im going to go through paypal to get my money back from these pieces of shit
July 27th, 2009 at 12:28 am
I purchased a BlackBerry Curve 8330 from them and they sent the phone real quick. I sent it back 5 days ago via express mail and he received it the day after i sent it and the warranty states within 48 hours you get your replacement phone and it has been over a week and I still have no phone. That piece of shit Frank Tetro does not know what he has coming.