Why Suncom Sucks!
Okay, so you all know about the hell I’ve gone through trying to get a working Blackberry (see “The Blackberry Curve 8300“). Well it gets worse. My daughter wants a cell phone for Christmas, and while I don’t think she really needs one, the cost is minimal to add her to my minutes so I figure it’s an easy Christmas present. So I go to the Suncom store here in town and pick out a cute little pink Sony Ericsson W200 phone and I do all the stuff about adding the 3rd line and everything. So when they call in activation to turn it on, I’m denied. “I’M WHAT!?” I’m denied! Now over the last 3 weeks I’ve gotten a text message and a flyer in the mail about being approved for a 3rd and 4th line already, so why am I declined?
So I call Customer Service. They said it was a billing issue. What billing issue? So they transfer me to billing. Aparently for a period of 3 minutes, my phone was disconnected for not paying. Wait a second folks…. I pay my Suncom bill out of my checking account automatically each month. I don’t even look at the bill when it comes, it just gets paid. So why was I disconnected? Billing said I needed to talk to Customer Service about that. So I go back to Customer service. Remember the Blackberry Curve problems? Well they delayed billing me because of my phone issues. They didn’t want to charge me until I got the phone. When I did get the phone I called in to Customer Service and they activated the Blackberry features, and while I was on the phone with the lady she said “Hey they are disconnecting you for not paying, but I’m going to fix that right now because we delayed your payment on purpose.” and then I paid my bill in full.
So long story short, since I had a disconnect, they won’t give me another line of service for 90 days from the day it happened (which would be January something). I spoke to 3 different supervisors about this, and none of them would budge. One of them even admitted that I did nothing wrong and that my account has always been in good standing, but they couldn’t do anything about it.
So this is how Suncom treats its long term and loyal customers. I’ve been with Suncom since they first popped up here in North Carolina, for years now.
So now I’m pissed, and I have to find something else for my daughter for Christmas, and I’m seriously considering going to Cingular and buying an iPhone and telling Suncom to take a hike.